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Careers

Passionate to grow in a dynamic work environment studded with opportunity?

We are Hiring!

Location: Bangalore
Role Type: Barista

Job Responsibilities :

 Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

• Welcomes and connects with every customer.

 Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

• Responds to customer needs and says thank you to every customer.

 Demonstrates the “Just Say Yes” behaviour by taking care of customer needs.

 Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.

• Generates revenues by attracting new customers; defining new and expanded services and products.

 Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

 Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

 Maintains safe and healthy work environment by following organization standards and sanitation regulations.

• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

 Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

 Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Passionate to grow in a dynamic work environment studded with opportunity?

We are Hiring!

Location: Bangalore
Role Type: Shift Supervisor

Responsibilities :

•  A Shift Supervisor at a cafe is responsible for overseeing and managing the day-to-day operations of the cafe during their designated shift. Their job description may include the following responsibilities:

•  Lead and supervise a team of cafe staff, including baristas, servers, and dishwashers.

•  Ensure that all employees are trained in company policies, procedures, and customer service standards.

•  Ensure that the cafe is adequately staffed during their shift and that staff is scheduled in a manner that meets the needs of the business.

•  Oversee food preparation and presentation to ensure that it meets quality standards and that food is served in a timely manner.

•  Monitor customer satisfaction and resolve any customer complaints or issues. 

•  Ensure that the cafe is clean and well-maintained, including the dining area, kitchen, and bathrooms.

•  Manage the ordering and stocking of supplies and food items, as well as inventory control.

•  Prepare and maintain accurate daily, weekly and monthly reports on sales, costs, and staffing.

•  Adhere to all health and safety regulations and ensure that staff is following the proper safety procedures.

•  Collaborate with the management team to develop and implement new menu items, promotions, and special events.

•  The Shift Supervisor is also responsible for enforcing company policies, promoting a positive work environment, and ensuring that the cafe operates smoothly and efficiently during their shift

Passionate to grow in a dynamic work environment studded with opportunity?

We are Hiring!

Location: Bangalore
Role Type: Chef

Responsibilities :

•  Ensuring that all food is of excellent quality and served in a timely manner.

•  Planning the menu, keeping in mind budget, and availability of seasonal ingredients.

•  Overseeing all kitchen operations.

•  Coordinating with kitchen staff, and assisting them as required.

•  Training staff to prepare and cook all the menu items.

•  Taking stock of ingredients and equipment, and placing orders to replenish stock.

•  Enforcing safety and sanitation standards in the kitchen.

•  Creating new recipes to keep the menu fresh.

•  Keeping up to date with industry trends.

•  Receiving feedback and making improvements where necessary. •

•  Should have worked in a cafe environment.

Qualifications :

• Culinary school degree/diploma.

• Past experience as a working chef.

• Advanced knowledge of the culinary arts.

• Perfectionism in sanitation and quality control.

• Portfolio of creative, unique dishes.

• Expert multitasking ability.

• Great leadership and interpersonal skills.

• Ability to run stocktaking and place orders for resupply.

• Exemplary work ethic in a high-pressure environment.

• Passion and pride for delighting people with food.

• Minimum 2 years of experience and maximum 8 years

Passionate to grow in a dynamic work environment studded with opportunity?

We are Hiring!

Location: Bangalore
Role Type: Customer Experience Associate

 

Position Overview :

We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Associate. As a vital member of our customer service department, you will play a pivotal role in ensuring an exceptional and memorable experience for our valued customers. Your primary responsibilities will include providing top-notch customer service, fostering customer engagement, resolving issues efficiently, implementing upselling and promotional strategies, and maintaining a clean and inviting ambiance within our establishment.

Responsibilities :

•  Greet customers warmly and professionally, creating a welcoming atmosphere.

•  Listen actively to customers’ needs, concerns, and feedback, and respond with empathy and understanding.

•  Address inquiries, resolve complaints, and provide appropriate solutions promptly.

•  Strive to exceed customer expectations and build lasting relationships.

•  Engage with customers in a friendly and courteous manner, promoting a positive experience.

•  Proactively interact with customers to understand their preferences and offer personalized assistance.

•  Foster a friendly and approachable environment, encouraging customer interaction.

•  Respond to customer issues and concerns promptly, ensuring swift resolution.

•  Investigate and troubleshoot customer complaints, working towards satisfactory outcomes.

•  Collaborate with relevant teams to resolve complex issues and prevent future occurrences.

•  Identify upselling opportunities by understanding customer needs and preferences.

•  Recommend additional products, services, or promotions that align with customers’ interests.

•  Actively participate in promotional campaigns and events to increase customer engagement and sales.

•  Maintain a clean, organized, and visually appealing environment for customers.

•  Ensure all areas of the establishment are well-maintained and meet quality standards.

•  Collaborate with the maintenance team to address any cleanliness or ambiance-related concerns.

Qualifications :

•  High school diploma or equivalent; additional education or certifications in customer service are a plus.

•  Proven experience in a customer service role, preferably in a retail or hospitality setting.

•  Excellent communication skills, both verbal and written.

•  Strong problem-solving and conflict resolution abilities.

•  Ability to remain calm and composed in high-pressure situations.

•  Demonstrated aptitude for upselling and promoting products/services.

•  Attention to detail and a commitment to maintaining a clean and appealing environment.

•  Enthusiasm for providing exceptional customer experiences.

•  Flexibility to work varying shifts, including evenings and weekends.

Close

Enhancing one’s lifestyle through personalised quality experiences equiped by an ecosystem of capabilities.

Working hours

In Studio

Monday – Saturday:
06:00 AM to 09:30 PM

Cafe

Monday – Sunday:
08 :00 AM to 01:00 AM

BETTER. BRAVE. BOLD.

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